. Return Eligibility When Replacement/Exchange Is Not Feasible

If your Smartdeck product (including mobile accessories, computer accessories, and peripherals) is not eligible for replacement or exchange after delivery due to any reason (such as the product being out of stock, inability to retrieve the product, or any other similar circumstances), you may initiate a return for the product within the specified return period following delivery.

2. Product Return Requirements

When returning the Smartdeck product, you must:

• Return the product in its original packaging, along with all accompanying parts, components, and accessories (e.g., charging cables for mobile accessories, adapters for computer peripherals, user manuals, etc.).
• Ensure the product is properly packaged to prevent damage during transportation, considering the delicate nature of certain accessories (such as screen protectors, keyboard covers, or precision computer peripherals).

Important Note: If you mistakenly hand over an incorrect product (non-Smartdeck products or products not corresponding to the original order) to our authorized delivery service partner in India, Smartdeck shall not be held responsible for any loss, damage, or theft of such incorrect products during transit or in any other related circumstances.

3. On-Site Quality Control Check During Pickup

Upon the arrival of our delivery partner for product pickup (for return, replacement, or exchange), certain Smartdeck products may be subject to an on-site quality control check. The delivery partner will verify the following quality control parameters:

• The product belongs to the Smartdeck brand.
• The product’s style, model (e.g., specific mobile charger model, computer mouse model), color (if applicable), and size (if applicable) match the original order details.
• The number of packaging pieces is complete (e.g., no missing inner boxes for bundled accessories).
• The original Smartdeck packaging box is intact, undamaged, and in a resalable condition (free from tears, stains, or excessive wear that would affect its usability for resale).
• No accessories or components are missing (e.g., no missing USB-C adapters for mobile chargers, no missing battery covers for wireless computer peripherals).

If the product fails to meet any of the above parameters, the processing of your return, replacement, or exchange request may be put on hold. You may submit a new request for the same product, provided that the specified return period for the product has not expired.

4. Processing of Replacement/Exchange and Refund

• Once our Smartdeck factory or authorized quality control center in India receives the original product and completes a thorough quality check, we will arrange for the shipment of your replacement or exchange product to the delivery address you provided.
• If a return is confirmed as valid (in line with Section 1), we will process the refund for the original product in accordance with the payment method used for the initial purchase (e.g., credit card refund, UPI transfer, etc.).

5. Shipping Fee for Refusal of Delivery

• If you refuse to accept the original order containing only Smartdeck products that are eligible for replacement or exchange, a fixed shipping fee of 50 Indian Rupees (₹50) will be charged to your account.
• If you refuse to accept the replacement or exchange product(s) after they have been dispatched to you by Smartdeck, the same fixed shipping fee of ₹50 will also be applicable.

6. Application of Coupons and Discounts for Returned Orders

• If any or all Smartdeck products in an order placed using a coupon code or discount are returned, the original coupon code or discount will no longer be valid for that order. Additionally, the value of the discount applied via the coupon or discount will not be included in the refund amount for the returned product(s).
• In the case of a valid replacement or exchange request, the replacement or exchange order for the Smartdeck product will be entitled to the same coupon code or discount as the original order, provided that the coupon/discount terms (e.g., validity period) are still applicable.

7. Return/Replacement/Exchange for In-Store Self-Service Purchases

• Smartdeck products purchased through self-service terminals at authorized Smartdeck stores in India can only be returned at the same store where the purchase was made. Returns for products bought via in-store self-service terminals will not be accepted through the Smartdeck official website or any other online channels.
• Currently, replacement and exchange services are exclusively applicable to Smartdeck products purchased online (via the official website, authorized e-commerce platforms, etc.). Products purchased from physical Smartdeck stores (including via self-service terminals) are not eligible for replacement or exchange through online or offline channels, except for return (as per the in-store return policy).

8. Terms for Orders with Free Products

If the free product you received (as part of a Smartdeck offer) is damaged, defective, or missing from your delivery, Smartdeck will not provide any refund, replacement, or exchange for the aforementioned free product. This policy applies regardless of the condition or availability of the main product in the order.

If you submit a return request for a Smartdeck product that was associated with a free product (as part of a promotional offer), the free product may be canceled—even if you later cancel the return request for the main product—if the free product has not yet been dispatched or is still in transit to your specified delivery address in India.

Cash on Delivery (COD) is not allowed for any Smartdeck promotional offers that include free products.