Privacy Policy

We, Smartdeck, the creator of this privacy policy, hereby affirm our unwavering commitment to protecting your privacy and safeguarding your valuable personal information. This privacy policy applies to the official website of Smartdeck (including but not limited to domains related to our brand operations in India) and covers our services related to mobile phone accessories, computer accessories, and peripheral devices. To ensure you can seamlessly access and use our products and services (such as product purchases, after-sales support, and technical consultations), we may collect and, in specific circumstances, disclose relevant information about you. To better protect your privacy rights, we provide this notice to clarify our information processing practices and the choices you can make regarding the collection and use of your information.

If you have any questions or concerns about this privacy policy, please feel free to contact us through the “Contact Us” channel on our official website.

1. Commitment to Privacy and Definition of Personal Information

We are dedicated to respecting your online privacy and data security. We further recognize your need for proper protection and standardized management of any Personally Identifiable Information (“Personal Information”) you share with us. We define Personal Information as including, but not limited to, your full name, email address, phone number, and shipping address—all of which are essential for your use of Smartdeck’s products and services.

To access and use core functions of our website (such as placing orders for mobile phone cases, laptop stands, or other peripherals, and enjoying after-sales services), you are required to complete registration by providing the following information (including but not limited to):

(1) Full name;

(2) Valid email address;

(3) Indian mobile phone number (for verification and order-related notifications);

(4) Shipping address (for delivering purchased accessories and peripherals).

2. Right to Modify the Privacy Policy

We reserve the right to revise the terms of this privacy policy at any time. When making material revisions, we will notify you through a prominent announcement on our official website (e.g., a pop-up reminder) or via the contact information you provided (such as email or SMS) at least 7 working days in advance. Your continued use of our website and services after the effective date of the revised policy will be deemed as your acceptance of the modified terms.

Therefore, we recommend that you periodically review this privacy policy (accessible via the footer link on our website) to stay informed of any updates. If you do not accept the revised terms, you may terminate your use of our website and services immediately.

3. Scope of Information Collection

The online forms on our website (including but not limited to registration forms, order forms, after-sales service application forms, and “Contact Us” forms) require you to provide contact information (such as your name, email address, phone number, and shipping address) to ensure the smooth execution of services (e.g., order fulfillment, product delivery, and technical support for accessories). As a user of our website, you must provide a valid email address and Indian mobile phone number during registration, and you may choose a username or alias to represent yourself on our platform.

In addition to the above information, we may also collect the following data for specified purposes:

  • Basic device information: Such as the brand and model of your mobile phone or computer (collected when you inquire about accessory compatibility, e.g., “which phone cases fit Xiaomi 14”);
  • Browsing and preference data: Such as the types of accessories you view (e.g., wireless chargers, mechanical keyboards), search records, and order history (to recommend products that match your needs);
  • Information submitted through forms: Such as content in “Contact Us” forms (e.g., complaints about a broken laptop stand) or after-sales application forms (e.g., warranty claims for earphones).

4. Use of Cookies and Similar Technologies

We use data collection tools such as Cookies on certain pages of our website (including both our own tools and those provided by third-party partners). Cookies are small text files stored on your device (mobile phone, computer, etc.) that help us provide personalized services tailored to your needs and preferences. For example:

  • Remembering your login status so you don’t need to re-enter your username every time you visit;
  • Recording the accessories you previously viewed, allowing us to display related products (e.g., “you might also like this laptop cooling pad” based on your browsing of mechanical keyboards);
  • Enabling core functions such as shopping cart synchronization across devices.

Some of our website features (such as personalized product recommendations and seamless checkout) can only be used with Cookies enabled. Cookies may be used regardless of whether you have registered an account on our website.

Third-party vendors (such as Google India Pvt. Ltd., referred to as “Google” below) may use Cookies to serve you targeted ads based on your visits to our website (e.g., displaying Smartdeck’s wireless earphone ads when you browse other tech-related platforms). You can visit the official websites of these third parties to learn about and opt out of interest-based advertising (if the third party provides such an option). For example, you can adjust your ad settings on Google’s platform to opt out of Cookies used for interest-based advertising by Google and its partners.

5. Links to Third-Party Websites and Their Privacy Policies

Our website may contain hyperlinks to third-party websites, content, or resources (such as links to Indian e-commerce platforms where Smartdeck products are sold, or links to tech review blogs that evaluate our accessories). We have no control over the operation, content, or services of websites or resources owned or operated by other companies or individuals.

You acknowledge and agree to the following:

  • We are not responsible for the availability of such external websites or resources;
  • We do not endorse any advertisements, products, or materials displayed on or provided by these third-party websites (e.g., if a linked e-commerce platform sells counterfeit Smartdeck accessories, we shall not be liable);
  • We shall not be liable for any loss or damage you suffer due to the use of these external websites or resources, or due to your reliance on the completeness, accuracy, or legitimacy of their advertisements, products, or materials (e.g., financial losses caused by fraudulent activities on a third-party payment page linked from our website).

These third-party service providers and websites may have their own privacy policies that govern the collection, storage, and use of your personal information. We strongly recommend that you carefully review the privacy policies of these third-party platforms before providing them with your personal information. When you visit our website, we may also use third-party advertising companies (in compliance with Indian advertising regulations) to serve ads, and these companies shall abide by their own privacy policies.

6. Purpose and Scope of Information Use and Disclosure

6.1 Purpose of Information Use

We use your information for the following purposes related to our products and services:

  • Contacting you: Such as notifying you of order confirmations, shipping updates (e.g., “your Smartdeck phone case has been dispatched”), after-sales follow-ups (e.g., “we received your returned laptop stand”), or responding to your inquiries;
  • Website and service management: Using your IP address to diagnose server issues (e.g., fixing access failures for users in a specific Indian region), optimizing website performance (e.g., improving loading speed for mobile users), and identifying abnormal access (e.g., preventing fake orders);
  • Demographic analysis: Using aggregated IP address data to understand the regional distribution of our users (e.g., the number of customers in Delhi or Mumbai) and optimize product supply and marketing strategies (e.g., promoting winter-friendly phone gloves in North India);
  • Security protection: Using your information to prevent and combat fraud (e.g., identifying fake accounts that repeatedly place fake orders for high-value accessories like gaming mice).

As technology advances, we will continuously enhance our security measures to better protect your information. If Smartdeck is acquired by another company or merges with another entity, we will transfer your information to the new entity. In such cases, we will notify you via email (sent to your registered email address) or a prominent announcement on our website at least 15 working days before the transfer, and inform you of the new privacy policy that will apply to your information.

6.2 Circumstances of Information Disclosure

We may disclose your personal information to third parties only in the following circumstances:

  • Complying with legal obligations: Such as responding to court orders, subpoenas, or requests from Indian law enforcement agencies (e.g., the Cyber Crime Cell) in accordance with applicable laws (such as India’s Information Technology Act, 2000);
  • Protecting rights and interests: When we believe in good faith that disclosure is necessary to prevent imminent physical harm (e.g., disclosing information to authorities if a user uses our platform to threaten others) or financial loss (e.g., stopping a fraudulent transaction involving our accessories), or to investigate and handle illegal activities (e.g., selling counterfeit Smartdeck products), suspected fraud, or violations of our Terms of Service;
  • Fulfilling business needs: Disclosing information to third-party service providers that assist us in operating our business (e.g., sharing your shipping address with Indian logistics companies like Delhivery or Blue Dart to deliver your ordered accessories), provided that these third parties are obligated to protect your information in accordance with this privacy policy and relevant laws;
  • Complying with intellectual property protection: Disclosing information (such as your name, contact details, and order records) to relevant parties in accordance with the copyright and intellectual property clauses in our Terms of Service, when we deem it necessary to investigate cases of intellectual property infringement (e.g., counterfeiting our patented laptop stands) or piracy.

7. Confidentiality of Information

You further acknowledge that our website may contain information designated as confidential by Smartdeck (such as unannounced new accessory designs, internal pricing strategies, or technical specifications of upcoming products), and you shall not disclose such confidential information to any third party without our prior written consent.

Your personal information is regarded as confidential by Smartdeck. We will not disclose it to any third party unless required by Indian law to provide it to relevant authorities (e.g., responding to a legal investigation).

We strictly adhere to the following commitments regarding your information:

  • We will never sell, rent, or share your personal information with third parties for commercial purposes (e.g., selling your email address to other accessory brands);
  • We will not use your registered email address or mobile phone number to send unsolicited marketing messages (spam). All emails or SMS we send to you will be related to the services or products you have agreed to receive (e.g., order updates, after-sales reminders, or notifications about warranty extensions for your purchased accessories).

8. Limitations of Privacy Protection

Due to the current regulatory environment and technical constraints, we cannot guarantee that all your private communications and personal information will never be disclosed in ways not described in this privacy policy. Examples of such situations include (but are not limited to):

  • We may be compelled by law to disclose your information to Indian government agencies, law enforcement authorities, or third parties in accordance with legal procedures;
  • Third parties may illegally intercept or access data transmissions or private communications (e.g., through network hacking);
  • Other users may misuse or abuse your information collected from our website (e.g., sharing your publicly displayed username and product reviews without permission).

Therefore, while we adopt industry-standard security measures (consistent with practices in India’s consumer electronics and accessories industry) to protect your privacy, we do not make an absolute promise, and you should not expect, that your personal information or private communications will remain 100% confidential at all times.

As emphasized earlier, we will never sell or rent your personal information to any third party. In terms of cooperation with law enforcement: We actively cooperate with Indian law enforcement agencies in investigations and with other relevant third parties in enforcing laws (such as those related to intellectual property rights, fraud, and consumer protection). You authorize us to disclose your information to law enforcement agencies, government officials, or other relevant parties if we, in our reasonable discretion, deem it necessary or appropriate to investigate fraud (e.g., fake warranty claims for our accessories), intellectual property infringement (e.g., copying our product designs), or other illegal activities that may subject Smartdeck or you to legal liability.

9. Your Rights to Access, Modify, and Delete Information

After completing registration, you can log in to your Smartdeck account to view and modify the information you submitted during registration (except for your username, which cannot be changed once set). If you modify any information (e.g., updating your shipping address or changing your registered phone number), we may retain your old information for a certain period to ensure service continuity (e.g., verifying past orders) and comply with Indian record-keeping regulations.

If you wish to delete your account (so that other users cannot view your profile, order history, or other public information), please submit a deletion request through the “Contact Us” form on our website and provide relevant verification information (e.g., your registered email address or phone number) to confirm your identity.

Please note that we may retain the information you request to delete in our systems for the following necessary purposes:

  • Resolving disputes: Such as retaining order records to handle refund disputes for accessories you purchased;
  • Troubleshooting: Such as keeping device information to address technical issues you reported (e.g., compatibility problems between a charger and your phone);
  • Enforcing terms: Such as retaining violation records (if any) to comply with our Terms of Service.

Additionally, due to technical constraints (such as data backup systems) and legal requirements (such as India’s data retention laws for e-commerce transactions), your information cannot be completely erased from our databases immediately after deletion. Therefore, you should not expect that all your personal information will be permanently and completely removed from our systems upon your deletion request.

10. Information Disclosure to Third Parties by Users

Unless explicitly stated otherwise in this privacy policy, this document only governs the use and disclosure of information that Smartdeck collects directly from you. If you voluntarily disclose your information to other parties (whether on our website or other Internet platforms), different rules may apply to how those parties use or disclose your information. For example:

  • If you share your Smartdeck product reviews (including your username and photos) on social media platforms (e.g., Instagram, Facebook), the privacy policies of those social media companies will apply to your shared information;
  • If you provide your personal information to third-party sellers who distribute Smartdeck products (e.g., on Amazon India), their privacy policies will govern the handling of your data.

When we use third-party advertisers or service providers, they will adhere to their own privacy policies. Since we cannot control the privacy practices of third parties, we recommend that you ask questions and review their privacy policies before disclosing your personal information to them. Any information you post publicly on our website (such as product comments, user-generated content about accessory usage, or photos of you using our products) may be viewed by other users. By posting such content, you consent to its public availability and sharing by other users in accordance with our Terms of Service.

11. Security Measures for Information Protection

At Smartdeck (operating in India, specializing in mobile accessories, computer accessories, and peripherals), we recognize that all user data related to your interactions with our brand—including personal information, purchase records, and product usage preferences—constitutes a valuable asset that demands rigorous protection against loss, leakage, and unauthorized access.

To safeguard this data, we deploy industry-leading security technologies and protocols tailored to the Indian digital ecosystem, including encrypted data storage, access control systems, and regular security audits. These measures are designed to prevent unauthorized access to user data by both internal personnel (with strict role-based permission management) and external parties (such as malicious attackers or third-party intruders).

Given the sensitivity of financial information in India’s digital transaction landscape, we strongly advise against transmitting sensitive data—such as credit card numbers, debit card details, net banking credentials, or bank account information—through our official website (including product purchase portals, customer service chatbots, or feedback forms). For secure transmission of such information, we recommend offline channels (e.g., in-person at authorized Smartdeck retail partners), direct phone communication with our verified customer support team (toll-free number: [to be filled by Smartdeck]), or encrypted personal email (sent to our official support email: [to be filled by Smartdeck], with “Secure Financial Info – [Your Order ID]” in the subject line).

Smartdeck adheres to generally accepted global industry standards (e.g., PCI DSS for payment data, where applicable) and local data protection best practices in India to secure personal information submitted by users—both during electronic transmission (via encrypted connections) and after we receive and store the data.

However, it is important to note that “absolute or perfect security” does not exist in any digital environment, including the Internet and India’s evolving digital infrastructure. By using Smartdeck’s products, services, or online platforms, you acknowledge and agree that:

  • Smartdeck shall not be held liable for any security breaches, data leaks, or unauthorized access that occur beyond the scope of our standard security procedures (i.e., breaches caused by factors outside our reasonable control, such as large-scale cyberattacks targeting the broader Indian digital ecosystem, user-side vulnerabilities like compromised personal devices/email accounts, or non-compliance with our recommended secure data transmission guidelines).
  • Any risks arising from such uncontrollable security incidents shall be borne by you, and Smartdeck disclaims all liability for direct or indirect damages resulting therefrom, to the maximum extent permitted by applicable laws in India.

technologies) shall be at your own risk, and Smartdeck shall not be liable for any direct or indirect losses arising therefrom, provided that we have fulfilled our obligations to implement and maintain reasonable security measures.